Training
Your training either holds up. Or it doesn’t.
•01OVERVIEW
What sets Stand2 apart isn’t the curriculum. It’s the people delivering it. That’s why our training programmes are designed around the realities of your environment, workforce and operational requirements.
Find the right level for your organisation
- LEVEL 01 De-escalation
- LEVEL 02 Conflict Management
- LEVEL 03 Physical Intervention
- LEVEL 04 Protest Management
- LEVEL 05 Advanced Specialist Skills
De-escalation
Your frontline staff encounter distressed, challenging, and verbally aggressive people as a matter of routine. How they respond in those moments determines whether a situation stays manageable or becomes an incident. Level 1 programmes give staff the awareness and communication skills to recognise warning signs early and de-escalate before things go further.
Commonly delivered to:
- Healthcare and community health services

- Education and learning environments

- Social care and supported living

- Frontline customer facing services
- Charities and third sector organisations

- Local authorities and housing teams

Healthcare and community health services
 
Conflict Management
Some roles carry a foreseeable risk of physical harm – not as the norm, but as a realistic possibility your organisation has a duty to prepare for. Level 2 programmes go beyond awareness, giving staff the communication frameworks, situational awareness, and decision-making tools to manage conflict safely and confidently. This is training that needs to hold up when things go wrong – and it does.
Commonly delivered to:
- Healthcare and clinical support teams
- Housing officers and local authority staff
- Social care and community support roles
- Education and further education environments
- Transport, retail, and customer-facing sectors
- Security, facilities, and enforcement-adjacent roles
Physical Intervention
When your staff work in environments where physical harm is a genuine risk — and where they may need to intervene physically to prevent injury — the quality of their training is not optional. Level 3 programmes are built around safe, proportionate, and legally defensible responses, with de-escalation and the least restrictive approach at every stage. This is the training trusted by security teams protecting high-profile, politically sensitive, and critical infrastructure sites across the UK.
Commonly delivered to:
- Healthcare, hospital teams, and clinical environments
- Ambulance services and urgent care settings
- Security, facilities, and enforcement environments
- Social care and supported living teams
- Education settings with higher-risk behavioural presentations
- Transport, retail, and customer-facing environments where risk is elevated
Protest Management
Protest activity is increasingly part of the operational landscape for organisations across the public and private sector. This programme gives your staff the awareness, communication strategies, and decision-making frameworks to remain safe, professional, and legally compliant when they encounter protest or activist disruption. This is not an enforcement course – the focus is on keeping your people safe and your organisation’s actions ethical, lawful, and defensible.
Commonly delivered to:
- Local authorities and civic buildings
- Universities, colleges, and campus security teams
- Transport, energy, and critical-infrastructure sites
- Housing, community safety, and neighbourhood response teams
- Private security and facilities management providers
- Large office estates, corporate HQs, and public-facing services
- Venues hosting events, exhibitions, or high-profile activities
Advanced Specialist Skills
Some roles demand a level of physical capability and tactical decision-making that goes well beyond standard conflict management training. Level 5 programmes are built for individuals operating at the highest risk — where the stakes are high, the situations are complex, and generic training is not enough. These programmes are delivered by trainers who have operated at this level themselves.
Commonly delivered to:
- Security teams responsible for high-risk or sensitive premises
- Enforcement teams and specialist response units
- Event and stadium safety teams operating above standard SIA requirements
- Facilities teams managing conflict in large or public-facing environments
- Organisations requiring enhanced operational capability in elevated-risk scenarios
Not sure which level is right for you?
That’s exactly where we start. We’ll talk through your operational environment, your team’s current capability, and the risks you’re actually managing – and we’ll recommend the programme that makes the most sense. No sales pressure. Just a straight conversation
Call us or use the form below.
Talk to us on 01952 928134 
01952 928134 