Confident Staff.

Calmer Conflict.

Safer Workplaces.

Conflict management, de-escalation and physical intervention training for teams facing abuse and aggression. For over 25 years, we’ve given staff the skills to respond safely and lawfully, before a situation becomes an incident.

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Untitled - 27 August 2026 at 23.10.40
YOUR BARRED

•01OUR EXPERTISE

Training your team will use, built for the job they really do.

Stand2 is one of the UK’s longest-established conflict management training providers, delivering de-escalation, personal safety and physical intervention training across every sector.

Every programme is designed in-house and built around the risks your teams face, so the skills are simple, practical and easy to remember and apply when a situation develops fast.

Courses are delivered by handpicked trainers with real operational experience of environments like yours. They’ve managed these risks themselves, not just read about them.

Your staff leave confident, better at making decisions and ready to act safely and lawfully. Don’t just take our word for it: we’re rated 5.0 from more than 250 Google reviews.

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150
k+
People Trained
96
%
Client Retention
25
+
Years Experience
|

• 02 THE APPROACH

Real-world training, designed for real-world risk.

Our five levels cover the full range of workplace risk, from de-escalation and conflict management to physical intervention for higher-risk roles.

Every course follows the same hierarchy. Avoidance and de-escalation come first, and physical skills are only taught to staff who genuinely need them.

We never teach skills in isolation. Every technique comes with the communication before it and the decision-making after it, just as in a real incident.

We learn your roles, environments and policies first. Sessions are practical, scenario-led and trauma-informed, with accredited train-the-trainer options.

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A woman in a blazer laughs enthusiastically while interacting with colleagues during an office workshop or team activity
LEVEL 01
De-escalation

For staff facing verbal aggression or distress, with no foreseeable risk of harm. Focuses on early recognition and de-escalation.
Three adults practicing a physical technique in a classroom, with a fourth person observing and smiling nearby
LEVEL 02
Conflict Management

For staff with a foreseeable risk of physical harm. Adds personal safety and safe withdrawal to strong de-escalation skills.
Two men holding hands and dancing together in an ornate ballroom with gilded paintings and pink chairs
LEVEL 03
Physical Intervention

For roles where staff may need to intervene physically as a last resort. Safe, proportionate, defensible and least restrictive.
Training in the guildhall
LEVEL 04
Protest Management

For staff managing protests and demonstrations. Builds the awareness and judgement to keep people safe and operations running.
A law enforcement officer in a high-visibility vest applying handcuffs to a person's wrists outdoors
LEVEL 05
Advanced Specialist Skills

For specialist roles needing advanced skills. Coordinated operational responses with the same focus on safe, proportionate practice.
• 03 SECTOR EXPERTISE

Every sector has its own risks.
We understand yours.

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Healthcare Read more
Two people in conversation at a Ministry of Justice office, with a man gesturing expressively while speaking to a woman

•04Why Choose Stand2

The right training, delivered to the highest standard, always.

Training that fits your risk and genuinely works, not box-ticking.

Checklist icon 25+ years of specialist conflict management training
Checklist icon Trainers from policing, healthcare and specialist security
Checklist icon All trainers DBS checked and safeguarding trained
Checklist icon Physical skills medically reviewed and least restrictive
Checklist icon Members of the Restraint Reduction Network and AoHT
Checklist icon Accredited by AIM, an Ofqual-recognised awarding body
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•05OUR TRAINING PHILOSOPHY

Everything we teach follows five principles, so what your staff learn is safe, ethical, legally defensible and proportionate to the risk.

Safety First

Everyone’s safety and wellbeing comes first.

We teach staff to recognise risk early, prevent escalation and protect physical and psychological safety.

Hierarchy of Response

Physical intervention is never the starting point.

Staff learn a clear order of response: prevention, de-escalation, personal safety, then intervention.

Ethical Decision-Making

Good practice is about judgement, not techniques.

Staff learn to make defensible decisions based on necessity, proportionality, risk, policy and law.

Least Restrictive Practice

The least restrictive, safest option comes first.

Our approach protects the dignity, autonomy and rights of the people your staff care for and support.

Trauma-Informed Practice

Training must reflect the reality of your workplace.

Every programme fits your roles, risks and policies, and is delivered in a psychologically safe way.

•06PROVEN RESULTS
Transport for West Midlands
Transport for West Midlands
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• 07 LATEST NEWS

Real experience. Practical insight. Written by people who’ve lived it and taught it.

All News
A practitioner examines a patient's arm in a clinical setting with framed certificates on the wall behind them
1st October 2026
What Is the 20-20 Rule for Situational Awareness?
The 20-20 rule for situational awareness is a simple habit: when you enter a new space, spend about 20 seconds scanning everything within roughly 20 feet of you. Note the exits, the people, and anything that looks out of place. It is an informal rule of thumb rather than an official standard, so you will […]
A male nurse takes a patients blood pressure in hospital
1st October 2026
What Does It Mean If Someone Lacks Situational Awareness?
If someone lacks situational awareness, they are not fully noticing what is happening around them, not reading what it means, or not thinking ahead to what could happen next. They tend to be caught off guard by things other people saw coming. In practice it can look like: In everyday conversation the phrase is also […]
An angry patient threatens a nurse with his walking crutch
1st October 2026
What Is Situational Awareness in the NHS?
In the NHS, situational awareness means knowing what is happening around you, understanding what it means for your patient or team, and thinking ahead to what might happen next. It is one of the key non-technical skills in NHS human factors training, alongside communication, teamwork and decision-making. In clinical settings it is most often linked […]

Safety does not happen by accident, it happens by design.

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Worcester, WR5 3DA

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Google Reviews

At Stand2 we go above and beyond to understand and meet your expectations. Here are some of our recent reviews.

As the trusted leader in conflict management, personal safety, and physical intervention training, we aim to elevate standards across the UK and beyond by bringing evidence-based practice, operational credibility, and expert instruction to every sector we serve.
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Great session on conflict resolution. Session was informative and helpful for managing situations of conflict. Would highly recommend.
Jack Stone
Jack Stone
Brilliant course! Instructors (Steve and Dave) friendly and knowledgeable, made everyone feel really comfortable. Wonderful overall experience and know have a better knowledge of conflict resolution techniques.
Daisy Whitworth
Daisy Whitworth
Good training, helpful for increasing awareness of threats and process for justifying and processing conflict resolution.
Noah Clark
Noah Clark
Great experience practical elements really helped consolidate my knowledge.
Kerry Pittaway
Kerry Pittaway
The instructors were very knowledgeable, approachable and supportive. Great and informative session, thank you!
Luke Findley
Luke Findley
liana ellis
liana ellis
Excellent delivery, really informative & engaging, cannot fault the whole package. Thank you
Chris Millward
Chris Millward
Great training and was delivered to a high standard. Paul was very friendly and made me feel at ease
Megan Wildin
Megan Wildin
Very useful in practical life, specifically in my workplace.
Raaee Mewahang
Raaee Mewahang
Tommy Fry
Tommy Fry