Case Studies

Trusted by organisations that take safety seriously.

Over 25 years of delivery across healthcare, public services, security, education, and beyond. Here’s a selection of the organisations Stand2 has worked with and the difference that training has made.

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01. Featured Case Study

HM Prison & Probation Service

HM Prison and Probation Service (HMPPS) is responsible for managing offenders in custody and within the community, helping to protect the public and reduce reoffending. Probation Practitioners and Unpaid Work Supervisors operate in complex, often unpredictable environments, supporting individuals with a wide range of needs while balancing risk, rehabilitation and public safety responsibilities.

Probation staff regularly work in situations where tensions can escalate quickly. Many employees work independently, managing individuals who may display challenging, resistant or emotionally charged behaviours. Over time, incidents involving verbal aggression, non-compliance and conflict had become increasingly common, contributing to operational pressures, workplace stress and safety concerns.

While conflict resolution training was available, much of it was generic and failed to reflect the realities of probation work. The organisation needed a solution that went beyond theory, providing practical skills and strategies that could be applied confidently in frontline probation settings, including lone-working and community supervision environments.

Stand2 was selected to design and deliver a bespoke Conflict Management and Personal Safety programme tailored specifically to the needs of Probation Practitioners and Unpaid Work Supervisors.

Drawing on our experience delivering training across healthcare, emergency services, local government and other high-risk public-facing sectors, we developed a programme rooted in the operational realities of probation work. The training focused on managing conflict and non-compliance, setting professional boundaries, dynamic risk assessment, lone-working awareness and safe decision-making under pressure.

Using realistic, scenario-based learning, participants were able to practise communication and de-escalation techniques in situations directly relevant to their role. Training was delivered consistently across teams nationally, helping to establish a shared approach to conflict management and personal safety.

The programme received overwhelmingly positive feedback across all probation areas. Participants reported increased confidence when managing challenging interactions, stronger communication skills and a greater ability to assess and respond to risk effectively.

Managers observed improvements in staff resilience, consistency and professional decision-making, particularly when dealing with conflict in community settings. The training helped create a more confident workforce, better equipped to manage difficult situations safely while supporting organisational objectives around staff wellbeing, risk management and service delivery.

One probation leader described the programme as:

“Exactly what we’ve been looking for for a very long time.”

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HM Prison & Probation Service

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Ready to see what Stand2 can do for your organisation? Talk to us about your training needs and we’ll help you find the right approach for your environment and your teams.

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Google Reviews

At Stand2 we go above and beyond to understand and meet your expectations. Here are some of our recent reviews.

As the trusted leader in conflict management, personal safety, and physical intervention training, we aim to elevate standards across the UK and beyond by bringing evidence-based practice, operational credibility, and expert instruction to every sector we serve.

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Excellent. Done a few courses over the years regarding conflict management and this was the best. Relaxed teaching and no one was afraid to make a mistake or ask any questions. Enjoyed this much more than my recent SIA renewal in all honesty.

Nick Clay

Really thoughtful and experienced teachers. After the training I felt really confident in conflict resolution and physical intervention. Thank you now I know how to protect myself, the general public and my organisation if a situation comes up.

Osagie Justice

Very well structured course and effectively taught. Techniques and solutions were very helpful.

Nathan

Very good! Other security companys should learn this Easy to learn

Kieran Fleming

Dinujan

Fantastic course, gave a really easy to remember process for handling conflict management. Trainers were great, I thoroughly enjoyed it.

Rebecca Percox

Really course, tutors were great especially Chris who made it fun and interactive

Marie Bryant

Really enjoyed the training Dave and Chris are very engaging

Ryan Jackson

Engaging PowerPoint, really good instructors, time to practice techniques

Emily Rowlands

I recently completed training at Stand2 and had a great experience. The course was well organised, engaging and delivered by Chris C, who explained everything clearly using practical, real-life examples. The training has given me greater confidence in managing conflict, assessing risk, and keeping myself and others safe. I would highly recommend this course to anyone looking to develop these important skills.

Florian Paun

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Case Studies

Trusted by organisations that take safety seriously.

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Ready to see what Stand2 can do for your organisation? Talk to us about your training needs and we’ll help you find the right approach for your environment and your teams.

Page Links

Fast Access

STAY CONNECTED

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