Level 02 | FOR RISING RISK SETTINGS

Conflict Management Training Courses

Level 2 of the Stand2 training framework is conflict management training, for staff whose roles carry a foreseeable risk that verbal conflict could turn physical.

Staff learn to manage conflict, protect themselves and withdraw safely, using de-escalation, situational awareness and low-level breakaway techniques.

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•01Training Overview

Level 2 is built around personal safety, for workplaces where conflict can escalate to grabs, pushes or assaults.

Level 2 is for staff who face a realistic risk of physical aggression but aren’t expected to physically intervene. These conflict management courses build on de-escalation with the personal safety skills staff need when a situation turns physical. Staff learn to read risk early, keep a safe distance, break away from holds and grabs, and withdraw safely, while making proportionate decisions they can justify if they’re later reviewed.

This page gives an overview of Level 2 and the two courses within it, so you can choose the right one for your team. If conflict in your workplace stays verbal, Level 1 De-escalation is likely to be the better fit. If staff may need to hold or guide someone to prevent harm, that’s physical intervention, which is covered at Level 3.

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150

People Trained

Client Retention

Years Experience

• 02. WHO THIS IS FOR

For staff who could face physical aggression at work, even though intervening isn’t part of their role.

THIS INCLUDES

Healthcare Staff – Stay safe when patients, visitors or relatives become aggressive
Housing & Local Authority Staff – Manage home visits, enforcement and difficult conversations safely
Social Care Workers – Respond to unpredictable behaviour while keeping themselves and others safe
Education Staff – Deal with confrontational or escalating behaviour from pupils, students or parents
Public Transport Staff – Handle aggressive passengers and withdraw safely when tensions escalate
Retail & Customer-Facing Staff – Respond safely to abuse, threats and aggression from customers
Lone Workers – Work safely in isolated settings where immediate support may not be available
Probation & Criminal Justice Staff -Manage confrontational interactions while keeping personal safety first

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• 03 OUR CONFLICT MANAGEMENT COURSES

Stand2 offers two Level 2 conflict management courses, one for teams and one for staff who work alone.

Both courses last six hours and are tailored to your organisation following a Training Needs Analysis. Conflict Management & Breakaway Training suits most teams where aggression is a foreseeable risk. Lone Worker Safety Training focuses on the extra risks of working without immediate support.

LEVEL 02

Conflict Management & Breakaway Training

DURATION | 6 HOURS

OUTCOMES

Enhanced personal safety awareness Proportionate decision-making under pressure Safer management of conflict

LEVEL 02

Lone Worker Safety Training

DURATION | 6 HOURS

OUTCOMES

Increased confidence working alone Improved situational risk awareness Stronger lone worker safety practices

•04OUR APPROACH TO TRAINING

Our conflict management training combines personal safety skills, situational awareness and structured decision-making with realistic scenario-based learning.

Every technique is independently medically reviewed and taught within a clear legal and ethical framework, so staff understand when and why to use it, not just how.

Every course is tailored following a Training Needs Analysis, so the scenarios reflect your environment, your workforce and the risks your teams face day to day.

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•05Your Risks Addressed

Our conflict management training helps staff respond safely and proportionately when verbal conflict threatens to become physical, including:

Verbal conflict escalating into physical aggression

Staff uncertainty when facing threatening or unpredictable behaviour

Injury from grabs, holds or assaults

Increased risk of harm when withdrawing from a situation unsafely

Poor or inconsistent decisions under pressure

Staff stress, fear and lost confidence after incidents

Avoidable incidents, complaints and reputational risk

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•06Frequently Asked Questions

Can’t find what you’re looking for? Get in touch and we will answer any questions you may have!

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Talk to us on 01952 928134

What is conflict management training?

Conflict management training gives staff the skills to handle conflict safely when there’s a realistic risk it could become physical. At Stand2, it combines de-escalation with personal safety skills such as keeping a safe distance, breaking away from grabs and holds, and withdrawing safely.

How do I know if Level 2 is right for our staff?

Level 2 is right where your risk assessment shows staff could face physical aggression, such as grabs, pushes or assaults, but they aren’t expected to physically intervene. If conflict stays verbal, Level 1 is more suitable. If staff may need to hold or guide someone to prevent harm, look at Level 3.

Which conflict management course should we choose?

Choose Conflict Management & Breakaway Training for teams who work alongside colleagues. Choose Lone Worker Safety Training for staff who work on their own or visit people in the community. If you’re unsure, speak to an expert and we’ll recommend the right course.

How long are your conflict management courses?

Both Level 2 courses last six hours.

Does Level 2 include physical intervention?

No. Level 2 teaches personal safety skills that help staff protect themselves and get away safely, such as breakaway techniques and safe withdrawal. Physical intervention, meaning holding or guiding someone to prevent harm, is taught at Level 3.

How does Level 2 differ from Level 1?

Level 1 is for roles where conflict is verbal and not expected to become physical. Level 2 is for roles where there’s a foreseeable risk of physical aggression. It adds personal safety and breakaway skills so staff can protect themselves and withdraw safely.

How does Level 2 differ from Level 3?

Level 2 teaches staff to protect themselves and get away. Level 3 is for roles where staff may need to intervene physically to prevent harm to themselves or others, using medically reviewed holding and restrictive techniques.

Do staff need to complete Level 1 before Level 2?

No. Level 2 includes the de-escalation foundations staff need, so you can start at the level that matches your risk.

Is Level 2 suitable for staff who work alone?

Yes. Lone Worker Safety Training is designed for staff who work independently or visit people in the community, where immediate support may not be available.

Will the training be tailored to our organisation?

Yes. Before delivery we work with you to understand your policies, risk assessments and operational expectations. This Training Needs Analysis shapes the scenarios and decision-making frameworks your staff are trained in, supporting consistency and defensible practice.

How do you keep staff safe and comfortable during practical training?

Practical activities are supervised by experienced trainers and delivered within clear safety boundaries, using trauma-informed principles. Participation is always by choice, and adjustments are made for anyone who needs them.

Is the training aligned with legislation and best practice?

Yes. Our programmes are aligned with relevant legal, ethical and sector-specific guidance, and all techniques are independently medically reviewed.

•07 Case Studies

Transport for West Midlands

Forestry England

Gas Networks Ireland

Canary Wharf

NHS Black Country Integrated Care Board

•08START YOUR TRAINING TODAY

Start Your Conflict Management Training Today

Tell us a little about your organisation and we’ll make sure we recommend the right training for your environment, your risk level, and your teams. There’s no obligation – just a straightforward conversation with someone who understands your sector.

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Google Reviews

At Stand2 we go above and beyond to understand and meet your expectations. Here are some of our recent reviews.

As the trusted leader in conflict management, personal safety, and physical intervention training, we aim to elevate standards across the UK and beyond by bringing evidence-based practice, operational credibility, and expert instruction to every sector we serve.

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Great session on conflict resolution. Session was informative and helpful for managing situations of conflict. Would highly recommend.

Jack Stone

Brilliant course! Instructors (Steve and Dave) friendly and knowledgeable, made everyone feel really comfortable. Wonderful overall experience and know have a better knowledge of conflict resolution techniques.

Daisy Whitworth

Good training, helpful for increasing awareness of threats and process for justifying and processing conflict resolution.

Noah Clark

Great experience practical elements really helped consolidate my knowledge.

Kerry Pittaway

The instructors were very knowledgeable, approachable and supportive. Great and informative session, thank you!

Luke Findley

liana ellis

Excellent delivery, really informative & engaging, cannot fault the whole package. Thank you

Chris Millward

Great training and was delivered to a high standard. Paul was very friendly and made me feel at ease

Megan Wildin

Very useful in practical life, specifically in my workplace.

Raaee Mewahang

Tommy Fry

Level 02 | FOR RISING RISK SETTINGS