What Is the NHS Policy for Dealing With Aggressive Patients?

There's no single NHS-wide policy, each trust and practice sets its own.

Most follow the same underlying principles though: de-escalation first, a documented process for logging incidents, a clear point at which security or police involvement becomes appropriate, and - for GP practices specifically - the option to remove a patient from the practice list via the Special Allocation Scheme in genuinely persistent cases.

NHS England and NHS Employers both publish guidance trusts are expected to build local policy around, covering staff training, reporting, and support after an incident.

The common thread across all of it: staff shouldn't be expected to "just deal with it" as part of the job, and a policy only works if staff have actually been trained in what it asks of them, not just handed a document to read - which is exactly what our Conflict Management & Personal Safety course is built to do.