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Can You Physically Stop a Shoplifter in the UK?

a conflict between an angry man and a shop worker

Yes, but only within the same limits that apply to any member of the public - retail staff and security guards don't get special legal powers just because of their role. Under Section 24A of the Police and Criminal Evidence Act 1984, a citizen's arrest lets anyone detain a suspected shoplifter, but only to prevent injury, prevent loss or damage to property, or stop them getting away before police arrive - confirmed in the Security Industry Authority's own published guidance.

Any intervention has to use force that is necessary and proportionate. Go beyond that and the person doing the stopping can end up liable, whether for assault or unlawful detention - locking doors to trap someone inside can cross into false imprisonment.

Because the legal line is narrow, most retailers set out exactly what staff should and shouldn't do in a written policy, backed by proportionate physical intervention training, the kind Stand2 delivers to retail and leisure teams.

Written by Stand2
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Excellent. Done a few courses over the years regarding conflict management and this was the best. Relaxed teaching and no one was afraid to make a mistake or ask any questions. Enjoyed this much more than my recent SIA renewal in all honesty.

Really thoughtful and experienced teachers. After the training I felt really confident in conflict resolution and physical intervention. Thank you now I know how to protect myself, the general public and my organisation if a situation comes up.

Very well structured course and effectively taught. Techniques and solutions were very helpful.

Very good! Other security companys should learn this Easy to learn


Fantastic course, gave a really easy to remember process for handling conflict management. Trainers were great, I thoroughly enjoyed it.

Really course, tutors were great especially Chris who made it fun and interactive

Really enjoyed the training Dave and Chris are very engaging

Engaging PowerPoint, really good instructors, time to practice techniques

I recently completed training at Stand2 and had a great experience. The course was well organised, engaging and delivered by Chris C, who explained everything clearly using practical, real-life examples. The training has given me greater confidence in managing conflict, assessing risk, and keeping myself and others safe. I would highly recommend this course to anyone looking to develop these important skills.