What Are the Five Steps to Resolving Conflict?

A commonly used five-step model for resolving workplace conflict runs: identify the actual source of the disagreement, rather than the symptom; look beyond the immediate incident to any underlying pattern; ask both sides to propose solutions rather than imposing one; find the solution both parties can genuinely support; and agree it, with a clear understanding of what happens next.

It's a solid framework for conflicts that are still verbal and low-risk. Where there's a real possibility of a situation escalating further, Stand2 trains staff in a unique and proprietary appeals process - a more structured, sequential model built specifically for de-escalating resistance before it turns physical. Explore Stand2's Conflict Management Training to see how this is taught in practice.