Level 02 | FOR RISING RISK SETTINGS

Conflict Management Training

When verbal conflict carries a real risk of turning physical, the right response can mean the difference between a difficult interaction and a dangerous one.

Our Level 2 programme builds on de-escalation foundations to equip staff with the skills to manage conflict confidently, including safe, low-level breakaway techniques for environments where personal safety may be at risk.

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  5.0

•01Training Overview

Our Level 2 conflict management training equips your staff to handle rising-risk situations with confidence.

Level 2 builds on the core principles introduced in Level 1, strengthening personal safety and defensible decision-making in environments where interactions can become unpredictable. The focus is on helping staff assess situations effectively, manage conflict professionally and make proportionate choices that can be clearly justified if later reviewed or challenged.

Level 2 is often selected by organisations where staff may face aggression or personal safety concerns, but are not expected to routinely use physical intervention techniques as part of their role.

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150

People Trained

Client Retention

Years Experience

• 02. WHO THIS IS FOR

For staff who face a real, foreseeable risk of aggression, even if physical intervention isn’t a daily part of the job.

THIS INCLUDES

Healthcare Staff – Respond confidently to challenging interactions with patients, visitors and members of the public
Housing & Local Authority Staff – Manage difficult conversations, visits and enforcement-related situations professionally
Social Care – Support vulnerable individuals while responding appropriately to unpredictable behaviour
Education Professionals – Address disruptive, confrontational or escalating behaviour while maintaining a positive learning environment
Public Transport Staff – Manage difficult passenger interactions and maintain professionalism when tensions escalate
Lone Workers — Operate safely and confidently in isolated environments where immediate support may not be available
Probation & Criminal Justice Staff — Manage challenging interactions with individuals who may present unpredictable or confrontational behaviour

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•03Your Risks Addressed

Our training helps your staff respond safely, proportionately and with confidence to the risks that arise when verbal conflict escalates, including:

Verbal conflict escalating into physical aggression

Poor or inconsistent decision-making under pressure

Staff uncertainty when facing unpredictable or threatening behaviour

Increased risk of harm when withdrawing from a situation unsafely

Inconsistent approaches to conflict management across teams

Staff stress, fatigue and reduced confidence following incidents

Avoidable complaints, incidents and reputational risk

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• 04 OUR CONFLICT MANAGEMENT COURSES

Whether supporting lone workers or empowering teams to manage higher-risk interactions, our courses provide the practical techniques that help staff maintain safety and respond with confidence.

LEVEL 02

Conflict Management, Breakaway & Personal Safety Training

DURATION | 6 HOURS

OUTCOMES

Enhanced personal safety awareness Proportionate decision-making under pressure Safer management of conflict

LEVEL 02

Lone Worker Safety Training

DURATION | 6 HOURS

OUTCOMES

Increased confidence working alone Improved situational risk awareness Stronger lone worker safety practices

•05OUR APPROACH TO TRAINING

Our training is delivered through a blend of practical exercises, situational awareness activities, structured decision-making and realistic scenario-based learning.

The approach promotes proportionate, ethical and defensible responses, ensuring staff develop skills that align with organisational policies, legal responsibilities and recognised best practice.

All content is tailored following a Training Needs Analysis, allowing us to reflect your environment, workforce and the specific conflict risks your teams may encounter day to day.

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•06Frequently Asked Questions

Can’t find what you’re looking for? Get in touch and we will answer any questions you may have!

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Talk to us on 01952 928134

How do I know if Level 2 is appropriate for our risk level?

Level 2 is designed for environments where challenging behaviour, aggression or personal safety concerns may arise, but where physical intervention is not routinely required. It’s often chosen by organisations looking for a more structured approach to conflict management and personal safety.

Do staff need to complete Level 1 first before completing Level 2?

No. Level 2 includes the core principles needed to participate effectively, however prior Level 1 knowledge is useful.

Does Level 2 include physical intervention?

No. Only low-level personal safety strategies such as safe withdrawal or breakaway principles may be introduced. Full physical intervention is covered at Level 3.

Is this aligned with our organisational policy?

Yes. We work with you before delivery to understand your policies, risk assessments, and operational expectations to ensure alignment and defensibility.

Is this suitable for staff who work alone?

Yes. Level 2 includes a dedicated Lone Worker Safety programme designed specifically for staff who operate independently or without immediate support.

Is the training aligned with current legislation and best practice?

Yes. Our programmes are aligned with relevant legal, ethical and sector-specific guidance and have been independently medically reviewed.

Can you tailor the scenarios to our specific environment?

Yes. Scenarios, examples, and risk profiles are adapted following a Training Needs Analysis to reflect your staff’s real-world challenges.

How do you ensure staff feel comfortable during training?

We use a trauma-informed approach that prioritises psychological safety. Participation is always by choice, activities are facilitated sensitively and staff are never required to take part in anything they are uncomfortable with.

How does Level 2 differ from Level 1?

While Level 1 focuses primarily on early intervention and de-escalation, Level 2 is designed for environments where interactions can become more complex and personal safety may be a consideration. It introduces a more structured approach to conflict management, situational awareness and defensible decision-making.

•07 Case Studies

Transport for West Midlands

Forestry England

Gas Networks Ireland

Canary Wharf

NHS Black Country Integrated Care Board

•08START YOUR TRAINING TODAY

Start Your Conflict Management Training Today

Tell us a little about your organisation and we’ll make sure we recommend the right training for your environment, your risk level, and your teams. There’s no obligation – just a straightforward conversation with someone who understands your sector.

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Google Reviews

At Stand2 we go above and beyond to understand and meet your expectations. Here are some of our recent reviews.

As the trusted leader in conflict management, personal safety, and physical intervention training, we aim to elevate standards across the UK and beyond by bringing evidence-based practice, operational credibility, and expert instruction to every sector we serve.

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Excellent. Done a few courses over the years regarding conflict management and this was the best. Relaxed teaching and no one was afraid to make a mistake or ask any questions. Enjoyed this much more than my recent SIA renewal in all honesty.

Nick Clay

Really thoughtful and experienced teachers. After the training I felt really confident in conflict resolution and physical intervention. Thank you now I know how to protect myself, the general public and my organisation if a situation comes up.

Osagie Justice

Very well structured course and effectively taught. Techniques and solutions were very helpful.

Nathan

Very good! Other security companys should learn this Easy to learn

Kieran Fleming

Dinujan

Fantastic course, gave a really easy to remember process for handling conflict management. Trainers were great, I thoroughly enjoyed it.

Rebecca Percox

Really course, tutors were great especially Chris who made it fun and interactive

Marie Bryant

Really enjoyed the training Dave and Chris are very engaging

Ryan Jackson

Engaging PowerPoint, really good instructors, time to practice techniques

Emily Rowlands

I recently completed training at Stand2 and had a great experience. The course was well organised, engaging and delivered by Chris C, who explained everything clearly using practical, real-life examples. The training has given me greater confidence in managing conflict, assessing risk, and keeping myself and others safe. I would highly recommend this course to anyone looking to develop these important skills.

Florian Paun

Level 02 | FOR RISING RISK SETTINGS