General Terms & Conditions

Definitions

The following definitions apply throughout these Terms and Conditions:

• Booking Confirmation: The point at which the Client has submitted the official booking form and Stand2 has issued written confirmation (including by email).
• Client: The person, organisation, or entity commissioning or receiving a quotation from Stand2 for Services, or whose order for Services is accepted by Stand2.
• Conditions / Terms: These Terms and Conditions of business, including any special terms agreed in writing between Stand2 and the Client.
• Contract: The agreement for the provision of Services between Stand2 and the Client, of which these Conditions, any Proposal, any Booking Confirmation, and any verbal or written agreement (including email) form a part.
• Data Protection Legislation: All applicable UK data protection and privacy laws, including the UK GDPR and the Data Protection Act 2018.
• Delegate: Any individual participating in training delivered by Stand2 under a Contract with the Client.
• E-learning Platform / StandPoint: The online learning system provided by Stand2 through which digital learning content, assessments, and training records are accessed and managed.
• Force Majeure: Any circumstance beyond the reasonable control of Stand2 or the Client, including but not limited to adverse weather, natural disaster, industrial action, illness, or government restrictions, which prevents or delays performance of the Contract.
• In Writing: Includes written communication via email or other recognised electronic means.
• Minimum Delegate Number: The minimum number of billable delegates agreed at the point of booking, as stated in the Proposal or Booking Confirmation.
• Proposal: A written cost estimate or quotation issued by an authorised representative of Stand2.
• Services: Training, certification, e-learning, consultancy, and related services provided by Stand2 to the Client.
• Stand2: Stand2 (Specialist Training & Development) Ltd, registered in England and Wales, Company No. 05466304, with registered address at Waterside, Basin Road, Worcester, WR5 3DA.
• Trainer: Any employee, associate, or subcontractor engaged by Stand2 to deliver the Services.
• Training Materials: All course content, manuals, handouts, e-learning content, videos, assessments, and any other materials provided or made available by Stand2 in relation to the Services.
• Venue: The physical premises provided by the Client for delivery of in-person training, which must meet all health, safety, and suitability requirements outlined in these Terms.

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1. Application of Conditions

These Terms apply to all Services provided by Stand2 and override any terms the Client seeks to impose unless expressly agreed in writing by a director of Stand2. Where a framework agreement or contract (such as a Crown Commercial Service framework) governs the relationship between the parties, these Terms apply to the extent they are not inconsistent with that agreement.

2. Introduction

These Terms and Conditions govern the provision of services by Stand2 (Specialist Training & Development) Ltd. By commissioning or participating in our training services, the Client agrees to be bound by these Terms.

Stand2 (Specialist Training & Development) Ltd

Registered Address: Waterside, Basin Road, Worcester, WR5 3DA

Company Registration No: 05466304

Email: [email protected]

Tel: 01952 928134

3. Scope of Services

Stand2 provides specialist training and development services including, but not limited to:

• Conflict Management Training
• Personal Safety Training
• Physical Intervention Training
• E-learning programmes via the StandPoint platform
• Certification and assessment services
• Consultancy and Training Needs Analysis

Training may be delivered in person, online, or through a blended approach. The scope of services for any given Contract is set out in the Proposal and Booking Confirmation.

4. Booking & Confirmation

A booking is considered confirmed when the Client completes and submits the official booking form and Stand2 issues written confirmation (including by email). No training will be scheduled or delivered until confirmation is issued by Stand2. Proposals are valid for 30 days from the date of issue unless otherwise agreed in writing.

Stand2 reserves the right to decline a booking at its discretion, including where minimum delegate numbers or venue requirements cannot be met.

5. Minimum Delegate Numbers

Where a Minimum Delegate Number is specified in the Proposal or Booking Confirmation, the Client will be invoiced for that number regardless of actual attendance. Where no Minimum Delegate Number is specified, Stand2 reserves the right to invoice for the number of delegates confirmed at the point of Booking Confirmation.

If actual delegate numbers fall significantly below those confirmed, Stand2 reserves the right to review the agreed fee and issue a revised invoice. Any such revision will be communicated to the Client in advance of the course date wherever possible.

6. Client Responsibilities

6.1 Venue Requirements

For in-person training delivered at the Client’s premises or a venue arranged by the Client, the Client must ensure:

• The venue is of sufficient size to accommodate all delegates and any practical exercises safely
• The space is free from hazards including trip and fall risks
• Appropriate equipment and facilities are available as specified by Stand2 in advance
• The venue meets all applicable health and safety standards

Stand2 reserves the right to refuse to commence or continue training if, in the Trainer’s professional judgment, the venue is unsafe or unsuitable. Course fees remain payable in full in such circumstances.

6.2 Participant Health, Safety and Suitability

Depending on course content, training may involve low to moderate physical activity. The Client is responsible for ensuring all Delegates are made aware of the physical demands of the course prior to attendance and that any pre-course health declaration provided by Stand2 is completed and returned.

Any medical conditions, injuries, physical limitations, or mental health conditions that may affect a Delegate’s ability to participate safely must be disclosed in writing at least 14 days before the course date by emailing [email protected]. Disclosure may be made by the Delegate directly or by the Client on their behalf.

Where a condition arises or becomes known after this deadline, the Delegate or Client must notify Stand2 as soon as reasonably practicable. Stand2 will endeavour to accommodate late disclosures where time permits but cannot guarantee to do so.

The Client and their Delegate warrant that all information provided in health declarations is accurate and complete to the best of their knowledge.

Stand2 will make all reasonable efforts to accommodate adjustments where practicable, in accordance with its obligations under the Equality Act 2010. Stand2 reserves the right to refuse a Delegate permission to attend, or to exclude them from specific elements of training, where in the Trainer’s professional judgment participation would present a genuine health and safety risk that cannot be reasonably mitigated. Course fees remain payable in full in respect of any Delegate refused or excluded on this basis.

Stand2 accepts no liability for injury arising from failure to disclose within the required timeframe, failure to follow Trainer instructions, or unsafe behaviour during training.

6.3 Photography, Recording and Consent

Stand2 may photograph or record training sessions for the purposes of quality assurance, marketing, and professional development. Where Stand2 intends to use images or recordings for external marketing purposes, we will seek consent from those present at the time of capture. Consent may be given verbally or in writing.

The Client must not photograph, record, or reproduce any element of Stand2 training delivery without prior written consent from Stand2. This includes but is not limited to recording physical intervention techniques, trainer demonstrations, or training materials.

7. Payment Terms

7.1 Payment

Payment is due within 30 days of invoice unless otherwise agreed in writing. VAT will be added at the prevailing rate. Stand2 reserves the right to require payment in advance or to approve credit terms before accepting a booking.

7.2 Late Payment

Statutory interest will be charged on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, plus reasonable recovery costs. The Client shall indemnify Stand2 for all reasonable costs incurred in enforcing payment, including legal fees.

8. Cancellation and Rescheduling

8.1 Client Cancellations

All cancellations must be made in writing and acknowledged by Stand2 to take effect. The following fees apply, calculated from the date written notice is received by Stand2:

Notice Period Before Course Date	Cancellation Fee
43 or more days	No charge
36–42 days	25% of course fee
29–35 days	50% of course fee
22–28 days	75% of course fee
0–21 days	100% of course fee

In addition to the cancellation fee, the Client agrees to reimburse Stand2 for any third-party costs already incurred and not recoverable at the point of cancellation, including travel, accommodation, and venue costs.

Delegate substitutions may be accepted at Stand2’s discretion at no additional charge, provided Stand2 is notified in writing before the course date.

8.2 Rescheduling

Requests to reschedule a confirmed booking will be considered subject to Trainer and venue availability. An administration fee may apply. Rescheduling requests made within 21 days of the course date will be treated as a cancellation under clause 8.1 unless Stand2 agrees otherwise in writing.

8.3 Stand2 Cancellations

Stand2 reserves the right to cancel or postpone a course due to Force Majeure events, Trainer illness, or safety concerns. In such circumstances, Stand2 will offer the Client an alternative date or a full refund of fees paid. Stand2 will not be liable for any additional costs incurred by the Client as a result of a Stand2 cancellation, including travel, accommodation, or consequential losses.

9. Intellectual Property

All Training Materials, course content, methodologies, frameworks, physical intervention techniques, assessment tools, e-learning content, and materials accessible via the StandPoint platform are and remain the sole intellectual property of Stand2 or its licensors. No licence to reproduce, adapt, distribute, sublicense, or commercially exploit any of these materials is granted to the Client, any Delegate, or any third party.

Materials provided during training are licensed to Delegates for personal reference only. They may not be copied, shared externally, published, or used — in whole or in part — to develop, inform, or deliver competing training programmes or products without the prior written consent of Stand2.

The Client shall ensure that all Delegates are made aware of these restrictions prior to attendance. Any breach of this clause by a Delegate shall be treated as a breach by the Client. Stand2 reserves the right to seek injunctive relief and damages in the event of any actual or threatened breach of its intellectual property rights, without prejudice to any other remedy available.

10. Certifications, E-Learning and the StandPoint Platform

10.1 Certifications

Certifications are issued solely at Stand2’s discretion and only where the Delegate has successfully met all required assessment standards and demonstrated the required level of competence to the satisfaction of the Trainer. Stand2 reserves the right to withhold certification regardless of attendance where the required standard has not been achieved.

Where a Delegate believes a certification decision has been made in error, they may raise a written complaint to Stand2 within 14 days of the decision. Stand2 will acknowledge the complaint within 5 working days and respond substantively within 20 working days.

10.2 StandPoint Platform Access

Access to the StandPoint platform is provided on a per-user basis as part of the contracted Services or as a separately agreed licence. Unless otherwise agreed in writing:

• Individual e-learning enrolments are time-limited to 90 days from the date of enrolment
• Platform access is non-transferable and must not be shared between users
• Client organisations accessing StandPoint under a licence agreement are subject to the terms of that agreement, which supplement these Terms

Stand2 reserves the right to suspend or withdraw platform access where these Terms or any associated licence agreement are breached, or where fees remain outstanding.

10.3 Data on the StandPoint Platform

Training records, attendance data, and assessment outcomes held on the StandPoint platform remain accessible to the Client organisation for the duration of the Contract or licence agreement. Upon termination or expiry, Stand2 will provide the Client with an export of their organisation’s data in a commonly used format within 30 days of a written request. Data will be retained by Stand2 in accordance with its Privacy Policy and Data Retention Schedule.

11. Data Protection and Confidentiality

11.1 Data Protection

Both parties will comply with all applicable Data Protection Legislation in performing their obligations under this Contract.

Where the Client provides Stand2 with personal data relating to Delegates or other individuals for the purposes of delivering training, the Client does so as the Data Controller and Stand2 acts as a Data Processor. Stand2 will process such data only on the Client’s instructions and in accordance with its Privacy Policy, which is available at stand2.com and is incorporated into these Terms by reference.

Stand2 will implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, in accordance with its obligations under UK GDPR.

11.2 Confidentiality

Both parties agree to keep confidential any proprietary, commercially sensitive, or operational information disclosed in the course of the Contract, and not to disclose such information to any third party without prior written consent, except where disclosure is required by law or regulation.

12. Insurance

Stand2 holds appropriate Public Liability and Professional Indemnity insurance. Evidence of cover may be provided to the Client upon written request.

The Client is responsible for ensuring that adequate employer’s liability, public liability, and any other appropriate insurance is in place in respect of the venue and the activities of its staff and Delegates during training.

13. Liability

Stand2 will deliver all Services with reasonable care and skill. Stand2’s total aggregate liability to the Client under or in connection with any Contract, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Client to Stand2 under that Contract in the 12 months preceding the event giving rise to the claim, or £10,000, whichever is the greater.

Stand2 shall not be liable for any indirect, consequential, special, or economic losses arising from the delivery or non-delivery of Services, including but not limited to loss of profit, loss of business, loss of data, or reputational damage.

Nothing in these Terms limits or excludes Stand2’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

14. Termination

Either party may terminate a Contract immediately by written notice if the other party:

• Commits a material breach of these Terms and fails to remedy it within 14 days of receiving written notice to do so
• Becomes insolvent, enters administration, or ceases to trade

Stand2 may terminate or suspend Services immediately and without liability if:

• The venue is deemed unsafe or unsuitable by the Trainer
• A Delegate’s behaviour endangers themselves or others
• The Client breaches the intellectual property provisions of these Terms
• Fees remain unpaid beyond the agreed payment terms

Upon termination, all fees for Services already delivered or committed remain payable by the Client. Access to the StandPoint platform will be suspended upon termination unless otherwise agreed.

15. Dispute Resolution

In the event of a dispute arising under or in connection with these Terms, the parties will attempt in good faith to resolve the matter through informal negotiation within 14 days of written notice of the dispute.

If the dispute cannot be resolved informally, the parties agree to refer it to mediation using a mutually agreed recognised UK mediation provider before commencing legal proceedings. The costs of mediation will be shared equally unless otherwise agreed.

Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from the courts.

16. Force Majeure

Neither party shall be in breach of these Terms or liable for any failure or delay in performing their obligations where such failure or delay results from events outside their reasonable control, including but not limited to: extreme weather, natural disaster, pandemic or public health emergency, industrial action, infrastructure failure, civil unrest, war, acts of terrorism, government restrictions, or failure of third-party suppliers outside reasonable control.

The affected party must notify the other in writing as soon as reasonably practicable. If a Force Majeure event continues for more than 30 days, either party may terminate the affected booking by written notice, and Stand2 will refund any fees paid for undelivered Services.

17. Governing Law

These Terms and all Contracts entered into under them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

All formal notices required under these Terms must be in writing and delivered by email or post to the registered address or principal email address of the receiving party. Notices sent by email are deemed received on the day of transmission, provided no delivery failure notification is received.

18. Amendments

Stand2 reserves the right to amend these Terms at any time. The most recent version will be published on our website at stand2.com. For existing Contracts, the Terms in force at the time of Booking Confirmation will apply unless both parties agree in writing to apply updated Terms.

19. Entire Agreement

These Terms, together with the Proposal and Booking Confirmation, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, representations, and agreements. Each party acknowledges that it has not relied on any representation or warranty not expressly set out in these Terms.

Where a separate framework agreement, master services agreement, or client-specific contract governs the relationship between the parties, that agreement shall take precedence over these Terms to the extent of any inconsistency.

20. Third Party Rights

No third party shall have any rights under or in connection with these Terms pursuant to the Contracts (Rights of Third Parties) Act 1999. This does not affect any right or remedy of a third party that exists or is available other than under that Act.