Mission: To significantly improve the safety and well being of the people we advise and train

T: 01543 268 694

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Conflict resolution

The conflict resolution programme is designed for staff who may have to deal with conflict but are unlikely to face actual physical aggression or violence. This may be because they either do not deal with people in face to face situations or because the risk assessment has determined that their particular client group does not pose a likely or credible threat.

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The training will develop your communication skills and allow you to:

  • Act professionally
  • Understand how the fight or flight response affects behaviour and performance
  • Reduce your own levels of emotional arousal in a conflict situation
  • Build empathy and defuse aggression in others
  • Persuade difficult and hostile people
  • Achieve a win-win situation

Unsure of your training requirements? View our guide click here


How much does it cost? For a no obligation quote click here

Training courses available